Description

*Hospice LVN - Administrative Support* *Baylor Scott & White - Temple* *Schedule:* Full-time | Monday-Friday | 8:00 AM-5:00 PM Baylor Scott & White Temple is seeking a *Hospice LVN - Administrative Support* to provide essential administrative and clinical support for daily hospice operations. This role focuses on managing inbox requests, reviewing medical documentation, and supporting the care team in a fast-paced, patient-centered environment. Key Responsibilities * Support daily administrative tasks related to hospice in-basket requests * Review medical records and identify urgent or time-sensitive clinical needs * Communicate professionally with patients, families, and care team members via phone * Collaborate effectively as part of an interdisciplinary hospice team * Maintain accuracy and efficiency while managing multiple priorities About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary You will use our nursing model to care for patients as part of our health team. Your role involves tasks based on your license, including managing patient electronic medical records. Handle digital interactions through our 'In Basket' system. Essential Functions of the Role * Respond to patient messages promptly, adhering to standard workflows. * Act as the first reviewer for all assigned care team messages. * Carry out fundamental scheduling tasks which include appointments for the same and next day, as well as lab rechecks. * Take charge of referrals and pre-authorizations as per clinic workflow. * Fill out necessary paperwork such as Family and Medical Leave Act documents, home health records and others. * Implement standing delegated orders efficiently. * Handle pending/plan orders and associated diagnostic codes. * Ensure clear and quick documentation in the electronic medical record. * Record external test results in the electronic medical record. * Make patient calls and notifications, ensuring accurate relaying of clinical information/education from provider to patient. * You may need to perform in-clinic duties as detailed in the job description. Key Success Factors * You can adeptly handle multiple tasks and responsibilities within your scope of practice. * You have a solid understanding of health care standards and procedures. * You articulate your thoughts effectively, displaying professionalism in both verbal and written communication. * You are competent in examining situations and proposing solutions. * You promptly identify and communicate any changes in a patient's health status. * You possess superb computer skills, including data entry and typing, with a keen eye for detail. * You maintain composure and effectiveness while working in a fast-paced environment. Belonging Statement We believe that all people should feel welcomed, valued and supported. *Qualifications* *Qualifications & Skills* * Minimum *1 year of hospice experience* required * Ability to review medical records and recognize urgent clinical needs * Excellent communication and phone skills with a professional demeanor * Calm under pressure; strong multitasking and teamwork abilities * Proficient computer skills, including Microsoft Word and Excel * Quick learner with experience using Electronic Medical Records (EMRs) * *Current LVN License * * Basic life support (BLS) certification is required. Must obtain within 30 days of hire if you do not have it.