Description

At Home Instead, we believe caring starts from the inside — with a team that’s supported, valued, and inspired to make a difference every day. We’re looking for a mission-driven HR leader who thrives in a people-first culture and loves the fast pace of high-volume recruiting.

In this role, you’ll balance strategy and heart: leading recruitment and retention efforts, building strong caregiver teams, and ensuring every employee feels connected to our mission of providing compassionate, high-quality home care. This isn’t just an HR job — it’s a chance to shape the culture of care that touches lives across our community.

Requirements

Director of CAREGiver Experience should have high energy keeping team enthused! 

• Create and maintain a flow of communication between HR, Scheduling, Sales, Client Care 
• Team and Upper Management through the weekly on call report (communicate results of 
  coaching calls), through CareGiver evaluations and hires/terms.
• Attend all Staff Meetings & report metrics
• Perform Orientation
• Manage timelines on projects ensuring all deadlines are met – your department’s timelines 
  should be overseen by you
• Report Caregiver availability daily through our communication platform 
• Follow up with New Hires 2 weeks, 4 weeks, 6 weeks out of training 
• 90 Day Evals on new CG’s
• Plans CG surprises
• Maintain a constant weekly flow of Caregiving applicants. – BE INNOVATIVE! Where can 
  we find quality experienced Caregivers with a heart? Come up with ideas to meet goals of 2 
  new hire orientations weekly. Manage and work Indeed postings, identify, participate and 
  oversee community recruitment events.
• Actively work in the Recruitment and Retention department. Able to step in to schedule, 
  and conduct interviews.
• Verify Caregivers are getting their desired schedule. This is attained by holding weekly 
  meetings with Recruitment and Retention department and Scheduling department. And by 
  pulling weekly reports.
• Ensure processes are being followed in Recruitment and Retention.
• Keeps team focused on the high pay off activities and task needed.
• Give the CAREGiver’s a WOW experience by making sure they feel supported, helping their 
  financial needs and having a sense of urgency to show them value.
• Monitor CAREGiver Facebook Page.